This Privacy Policy describes how City Fit Shop (the “Site,” “we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit, use our services, make a purchase from https://cityfitshop.com the “Site”), or communicate with us (collectively, the “Services”). “You” refers to you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy. Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and protection of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and follow any other steps required by law.
Collection and Use of Personal Information
We collect information about you directly from you and from other parties, as well as automatically through your use of our Site and Online Apps.
What We Collect
We collect personal information directly from you and through your interactions with our Services. This includes:
- Contact Information: Name, address, phone number, and email address.
- Order Details: Shipping and billing address, payment information, and order history.
- Account Details: Username, password, and security questions.
- Usage Data: Information on how you interact with our Services, such as device, browser, IP address, and network data, collected through cookies and similar technologies.
How We Use Personal Information
We use your personal information for purposes related to providing the Services, including:
- Transactional Communications: Sending updates related to your purchases, order status, account changes, or other service-related notifications.
- Customer Support: Communicating with you regarding inquiries, feedback, or troubleshooting requests.
- Marketing and Promotional Communications: With your explicit consent, we may send promotional messages via email, text message, or other means. You may opt out at any time by following the unsubscribe instructions provided in these communications.
- Mobile Information Use: No mobile information will be provided to external parties or affiliates for marketing or promotional purposes. Text message data and opt-in consent information will not be provided to any other party.
Information Use
We do not disclose, sell, or rent your personal information to outside parties for promotional purposes. We may, however, provide information to our service providers solely for the following purposes:
- Support Services: Customer service, order fulfillment, payment processing, and secure data storage. These providers are strictly bound to use your information only as necessary to support our operations.
Security and Retention of Information
We take reasonable measures to secure your personal information, including encryption and access controls. No transmission over the internet is 100% secure, and we recommend that you protect your account credentials and contact us immediately if you believe your account has been compromised. We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your account, complying with legal obligations, and resolving disputes.
Your Rights and Choices
Text Message Marketing and Notifications
For mobile communication, our messaging program may send order updates and service-related notifications based on your interaction with us. It also provides updates, alerts, and other messages related to our services and products.
By opting into this program, you agree to receive these messages.
Opt-Out: To cancel SMS services, reply "STOP" to any message or contact our support team. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive messages from us. To rejoin, re-enroll as you did initially.
For Support: Contact our support team directly at hello@cityfitshop.com or (587) 404-0412 Message frequency varies, and message and data rates may apply. For questions about your messaging or data plan, contact your wireless provider. Carriers are not liable for delayed or undelivered messages.
Managing Other Preferences
Access, Correction, and Deletion: You may request access to, correction, or deletion of your personal information by contacting us.Cookies: You may manage cookie settings in your browser to block or delete them.
User-Generated Content
If you choose to post product reviews or other content publicly, please be aware that others may access, view, or use this information. We are not responsible for the privacy or security of information you choose to make publicly available.
Children Under The Age Of 16
For children who participate in City Fit Shop Inc. programs, we collect personal information (limited to first name, last name, and date of birth) for the purposes of enabling their participation in our programs. This information is collected from parents when they register their children for the service.
We do not market products or services to children, and do not knowingly collect personal information from them save in respect to information we collect from parents about children to participate in our services. In accordance with applicable privacy laws and regulations, if we learn that we have received information directly from a child under age 16 (or such age as may apply in certain jurisdictions) without his or her parent’s or legal guardian’s consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use our services. Subsequently, we will delete such information.
If you believe we might have any information from or about a child, please contact our Privacy Officer at hello@cityfitshop.com.
Your Privacy Rights
Rights of Individuals located in Canada may have or will have the right to: (1) know what personal information we collect, use, disclose, and sell; (2) request that we delete your personal information; (3) access and obtain a copy of your personal information that we collect; (4) request correction of inaccurate personal information; (5) opt out of targeted advertising; or (6) limit the use and disclosure of certain sensitive information. We will honor your request to the extent required by applicable law and will make a good faith effort to honor your request in all other cases. If you disagree with our response to your request, you may appeal the request by submitting supporting documentation to info@cityfitshop.com.
With respect to deletion requests, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may not discriminate against you for exercising any of your rights. This means that we may not deny you services or charge you different prices or rates for services or provide you with a different level or quality of services (or suggest that we will do so), in response to these requests. However, we may charge different prices or rates, or provide a different level or quality of services, where that difference is reasonably related to the value provided to us by your personal information.
You may request to exercise the foregoing rights by:
- Emailing us at hello@cityfitshop.com
- Calling us at +1 (587) 404-0412
Right to be informed. This Privacy Policy sets out how we use your personal information and gives you information about how you can exercise any of your rights in accordance with applicable privacy laws.
Right of access. You may be entitled to ask us for a copy of any personal information which we hold. This right is known as a ‘Subject Access Request.’
We will normally send you a copy of the personal information within one month of your request. However, that period may be extended by two further months where necessary, taking into account the complexity of the request or the difficulty in accessing the personal information that you request. There is usually no charge; but in exceptional circumstances we may charge but will discuss this with you if those circumstances apply.
Right to rectification. If the personal information we hold about you is inaccurate, you may request rectification. The personal information will be checked, and, where appropriate, inaccuracies will be rectified.
Right to erasure. In certain circumstances, you may be entitled to ask us to erase your personal information.
Right to data portability. In certain circumstances, you may wish to move, copy, or transfer the electronic personal information that we hold about you to another organization.
Right to object. You may object to your personal information being used for direct marketing.
You may object to the continued use of your personal information in any circumstances where we rely upon consent as the legal basis for processing it.
Where we rely upon legitimate interests as the legal basis for processing your personal information, you may object to us continuing to process your personal information, but you must give us specific reasons for objecting. We will consider the reasons you provide, but if we consider that there are compelling legitimate grounds for us to continue to process your personal information, we may continue to do so. In that event, we will let you know the reasons for our decision.
Rights related to automated decision-making including profiling. We will not use your personal information in connection with any automated decision-making process. We use limited contact information to carry out certain business development profiling activities to support and grow our business. When doing so, we rely upon our legitimate interests as the lawful basis for processing your personal information and you may exercise the above rights if you do not wish us to process your personal information in this way.
Please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights, as required or permitted by law. We may limit our response to your exercise of the above rights as permitted by law.
International Visitors
If you access the Services from outside your country of residence, please note that your data may be transferred to Canada or other jurisdictions. We follow recognized data transfer mechanisms for such cases to protect your information.
Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@cityfitshop.com
Phone: (587) 404-0412
Address:
Attn:
Privacy
City Fit Shop Inc.
10036 81 Ave NW
Edmonton, Alberta, Canada, T6E 1W8
Please be sure to include your full name, address, telephone number and e-mail address so that we may reach you with a response.