Hello to our community,
City Fit Shop is about supporting family, community, and health. We have been keeping you all up-to-date with changes we have been implementing.
We’re excited to announce that we’re finally allowed to reopen. While you’ve been safe at home these last few weeks, we’ve been busy working on a plan to keep you safe for when you return. We’ve had to make some changes to the City Fit experience to protect you, your fellow members and the staff. Class sizes might be smaller, waitlists may be full, and equipment will be compliant with social distancing guidelines. We are implementing stringent policies on cleaning and disinfecting that meet or exceed Health Agency of Canada guidelines.
Please read this comprehensive list of the new health and safety guidelines below so that you know what to expect before your first class back.
- You’ll notice our coaches and staff wearing PPE (Personal Protective Equipment) at all times when they are closer than 6' to any member or customer.
- Classes will be held at limited capacity to allow for social distancing, and may be 50 minutes long to allow extra time for cleaning and disinfecting in between classes.
- We’ll ask that you arrive no more than 5 minutes before class and avoid congregating in the lobby. We will have a patio set up outside to hang out and mingle after.
- We’ll ask you to complete a digital or verbal symptom checklist to identify symptoms outlined by the Health Agency of Canada before you walk into the lobby.
- You are required to follow all local mandates regarding the use of face masks.
- We’ll have more wipes available and ask that you help wipe down all equipment before and after use, and before rotating to the next block.
- We’ll ask that you only bring the bare essentials into the studio (i.e., your phone, keys, water bottle and towel) and leave anything else at home.
- We’ll ask that you use one of our hand sanitizer dispensers before you enter.
- We’ve eliminated the use of showers, towel service and other amenities where applicable.
F.A.Q
City Fit Shop is officially re-opening July 1, 2020. We will be reactivating all memberships on that date. We will be reaching out to ensure that all members have the correct information concerning their membership and that it aligns with the member's intention to return to City Fit Shop.
Yes. Your recurring billing date will change based on how long your account was suspended. This modification ensures that you don’t lose any sessions or days from your most recent membership billing cycle. We are also moving to a 28 day billing cycle to better accommodate our class/week model. Please contact us if you have questions regarding your new recurring billing date.
Members who are not ready to immediately return to the studio will have an option to re-freeze their membership on a month-to-month basis for up to 2 months after July 1, 2020.
You can suspend your membership here: https://cityfitshop.com/forms/membership-suspension/
We understand that some of our members may need to cancel their membership. We are allowing members to cancel their membership within 60 days of City Fit Shop reopening and the cancellation will be effective immediately. Please contact us for more information.
You can cancel your membership here: https://cityfitshop.com/forms/membership-cancellation/
No. Members who call the studio within 6 hours of the class start time to cancel due to illness or possible exposure to COVID-19 can do so without penalty.
Standard late cancel policies, including a late cancel fee or the forfeiture of a class, will apply to any members who do not call the studio and either speak to a staff member or leave a message in advance, or who do not show for class.
Please also contact your local healthcare provider if you are experiencing any symptoms of COVID-19.
No. To ensure the safety of the children and other customers we are implementing a drop-off and pick-up policy. That ensures we are safely meeting or exceeding the guidelines and recommendations from the Health Agency of Canada and local/provincial government mandates.
- We’ll ask that you arrive no more than 5 minutes before class and avoid congregating in the front area.
- Before you walk in, we’ll ask that your child use one of our hand sanitizer dispensers and complete a symptom checklist to identify symptoms outlined by the Health Agency of Canada.
- Your child may be required to wear a mask if local law mandates it. Please see below for additional information on that topic.
- Use of the fountain is not permitted so ensure you have a clearly labelled water bottle for your child.
- We will be adjusting programming to minimize touch points and encourage social distancing.
- Classes will be held at limited capacity to allow for social distancing, and may be 50 minutes long to allow extra time for cleaning and disinfecting in between classes.
Members should arrive no more than 5 minutes prior to class start in order to limit the number of people in the studio at any given time.
If arriving earlier, you may be asked to wait outside or in your vehicle until entrance into the studio is permitted.
- We’ll ask that you arrive no more than 5 minutes before class and avoid congregating in the front area.
- Before you walk in, we’ll ask that you use one of our hand sanitizer dispensers and complete a symptom checklist to identify symptoms outlined by the Health Agency of Canada.
- You may be required to wear a mask if local law mandates it. Please see below for additional information on that topic.
- We’ll ask that you only bring the bare essentials into the studio (i.e., your phone, keys, water bottle and towel) and leave anything else at home.
Lockers may be used at the discretion of the staff at time of entry. Members will be advised to thoroughly wipe down the full locker/cubby before use, and again after use.
Members may take their phone and keys into the studio with them. Cell phone usage is never permitted in the studio.
We will be temporarily eliminating the use of showers, and other amenities where applicable.
Classes will be held at limited capacity to allow for social distancing, and may be 50 minutes long to allow extra time for cleaning and disinfecting in between classes.
The following template design changes have been made to prioritize members' safety:
- Partner exercises, partner blocks and partner workouts have been temporarily discontinued.
- The frequency of switches has been reduced to minimize cross-contamination of equipment.
- Flexibility exercises that require members to sit or lie on the floor will always require a mat.
As always, members should navigate classes at their own pace, backing off or pushing a little harder whenever they deem it necessary to do so.
Class schedules will be gradually released to help manage demand with limited capacity upon reopening.
Class schedules may differ slightly based on the changes implemented at the gym. Please make sure to continuously check your class schedule for the most up-to-date information.
You can find the schedule here: https://cityfitshop.com/schedule
Clean studios have always been a priority at City Fit Shop. Due to the current situation, studios are redoubling their daily cleaning efforts. Additionally, members are provided wipes after every block and are reminded to wipe down all equipment used.
The health and safety of our members, staff and community is our top priority.
In accordance with guidelines and recommendations from the Health Agency of Canada and local/provincial government mandates, we have implemented new policies and procedures for our in-studio experience. In addition to our cleaning protocols (e.g., our staff will be wearing PPE and disinfecting the studio with EPA-approved agents between classes), if your province or local government/public health agency requires use of facial masks, you are legally obligated to wear one.
City Fit Shop will be operating in compliance with applicable federal, provincial and local mandates, including, but not limited, to, those regarding the use of facial masks.
If your province or local government/public health agency requires use of facial masks, you are legally obligated to wear one.
For more information regarding Face Coverings, please click here (https://www.canada.ca/en/public-health/services/video/covid-19-wear-non-medical-mask-face-covering-properly.html)
Staff should be politely asking those who appear to be sick to leave the gym. We recommend that members do not work out if they are feeling ill, coughing, sneezing, running a fever or have shortness of breath.
Please consult your healthcare provider and consider skipping class if feeling ill, coughing, sneezing, running a fever or experiencing shortness of breath, both for your safety and the safety of those around you.
Please contact us to be removed from upcoming booked classes. You will not be charged any cancellation fees.
Please contact your local healthcare provider if not feeling well including if you are experiencing symptoms of Coronavirus (COVID-19).
Just because we can't meet in the studio, doesn't mean we aren't committed to helping you achieve your goals. We have an amazing at-home program for members to stay engaged! That includes video workouts, and daily livestream classes These videos can be found in the Member Portal
#CityFitAtHome